Frequently Asked Questions
Shipping
How much does shipping cost?
Standard shipping is $9, or free on orders of $100 or more after discounts. We ship to the contiguous United States and Washington, DC. Available expedited options are priced at checkout.
Do you offer free shipping?
Orders of $100 or more — measured after any discounts are applied — receive free standard shipping within the contiguous United States and Washington, DC.
How long does shipping take?
We process orders within 1–2 business days. Enter your address at checkout to see available shipping methods and any delivery estimates. Estimates are not guaranteed arrival dates.
Do you ship internationally?
At this time, we only ship within the contiguous United States (48 states) and Washington, DC.
Returns
What is your return policy?
We accept returns within 30 days of the delivery date.
What can I do with a return?
You may exchange items, receive store credit, or request a refund. Exchange and store credit returns ship free with a prepaid label; for refunds, return shipping costs are deducted from your refund amount.
What items cannot be returned?
Items in Last Call and other items explicitly marked final sale cannot be returned or exchanged. A discount alone does not make an item final sale.
How do I start a return?
Sign into your account, open the order and request a return for eligible items. Contact support if you need help or want to discuss an exchange or store credit.
When do I get my refund or store credit?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds may take an additional 5-10 business days to appear.
Orders
How can I track my order?
Once your order ships, you will receive an email with a tracking number and link.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within a short window after placement. Contact support immediately for changes.
What do I do if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage.
Account
Do I need an account to place an order?
You can check out as a guest. Creating an account lets you track orders, manage returns, and save your details for faster checkout.
How do I sign into my account?
Open your account, enter the email used for your order, and sign in with the code emailed to you. No password is required.
Where can I view my order history?
Sign into your account and navigate to the Account section.
Products
How do I find the right size?
Each product page includes a size guide with measurements.
What materials are your products made from?
Materials vary by product. Check the product page for details and contact support@wearryvt.com if you need more information before ordering.
How should I care for my RYVT apparel?
Follow the care instructions on the label attached to your garment. Care requirements vary by fabric and product.
Payment
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.
Is my payment information secure?
All payment processing is handled by Shopify's secure, PCI-compliant checkout.
When will my card be charged?
Your card is charged at the time your order is placed.
Do you offer gift cards or store credit?
Store credit is issued for eligible returns.
Welcome offer
Can I combine my welcome code with another offer?
The 15% welcome offer is for your first order. Your unique code arrives by email and is valid for 30 days, once per customer. It cannot be combined with other discounts, including the 3-for-$70 Foundation Tank offer. Free standard shipping still applies when your order total after discounts is $100 or more.
